Enterprise Quality Integrity Report

 

Group Shengji Group Co., Ltd.

Report Date: March 2025

 

Table of Contents

Part One: Preface

I. Preparation Instructions:

II. Address by Senior Management of the Enterprise

III. Company Profile

Chapter 2: Enterprise Quality Management

I. Corporate Quality Philosophy

II. Enterprise Quality Management

1. Quality Management Organization

2. Quality Management System

3. Quality Risk Monitoring

4. Building an Enterprise Quality Culture

III. Corporate Quality Integrity

1. Quality Commitment

2. Operations Management

3. Marketing Management

IV. Fundamentals of Quality Management

1. Standard Management

2. Metrological Management

3. Certification Management

4. Inspection and Testing Management

V. Product Quality Liability

1. Product quality level

2. Product After-Sales Responsibility

3. Corporate Social Responsibility

4. Quality and Credit Record

Prospect

Reader Feedback

 

 

Part One: Preface 、

Preparation Instructions:

This report is from Qunsheng Group.

The fourth Quality Credit Report released by the limited company.

In this report, the enterprise’s credit information has been disclosed objectively, truthfully, and impartially. Based on this, we welcome public oversight of the information we have released and encourage everyone to offer their comments and suggestions.

Reporting Organization Scope: Qun Sheng Group Co., Ltd.

Reporting period: January 1, 2024 to December 31, 2024

Report Publication Cycle: Annual Report

Data Description in the Report: This report presents key corporate credit information data items, including basic information, operational and management information, financial information, product quality information, warning information, and other relevant information. All of this data has been compiled, collected, and analyzed from records pertaining to the enterprises themselves. Consequently, the information is reliable and stands up to rigorous review and verification.

Contact Information: Qun Sheng Group Co., Ltd.

Address: No. 59, Yongtuo Road, Yongkang City, Jinhua City, Zhejiang Province

Postal code: 321300

Phone: 0579-89709888

Fax: 0579-89700558

Website: http://www.chinaqunsheng.com/

II. Senior Management of Enterprises

Speech

Time flies like a white horse flashing through a crack—so quickly that it seems to slip away in the blink of an eye. From serving countless households as a “household brand” to seeing the group’s diverse products cross national borders, Qunsheng has undergone profound transformations over the past thirty years. The time-honored principles of Zhejiang merchants—“willingness to give,” “harmony,” “mutual win,” “modesty,” and “bold pioneering”—have been the driving force and guiding light behind Qunsheng’s development, endowing us with immense spiritual wealth. Today, Qunsheng undoubtedly carries forward this fine tradition, integrating it into a modern business philosophy centered on harmony and mutual benefit. We boldly explore new frontiers, take calculated risks, work diligently and tenaciously, and while contributing positively to society, we strive to build the Qunsheng brand into one that will endure for a century.

　　Private enterprises excel in vision and are adept at execution. Throughout its 30-year journey, Qunsheng has remarkably achieved a seamless integration of visionary insight and meticulous attention to detail. Once upon a time, Qunsheng was an enterprise that worked harder than many of its peers. With a modest, diligent, and pragmatic approach—free from lofty ideals and grand ambitions—we’ve forged ahead with tenacity and hard work in the turbulent and ever-changing capital markets, embarking on a challenging entrepreneurial journey. Our achievements over the past three decades stem from the trust our brand has earned in the market, from our genuine dedication to our customers, from our relentless pursuit of product quality, and from the deep-seated confidence that runs through our very bones!

　　The turbulent journey of Qunsheng amid the tide of capital also carries a certain inevitability: It was “daring to venture forth” that enabled Qunsheng to spot opportunities with keen insight, thus forging its current nationwide expansion; and it was “diligence” that kept Qunsheng humble and patient over the past thirty years, allowing it to adopt a diversified business strategy. Together with other outstanding private enterprises, Qunsheng has remained steadfast in its pursuit, fully embracing the golden age of China’s economic leap forward.

　　Today, the times have entrusted this country with a higher mission and placed even greater responsibilities on the private economy. Faced with a rapidly changing environment, in addition to having firm convictions and a strong sense of responsibility, doubling our diligence compared to others is the ultimate key to our success! This is also the hard-earned wisdom we’ve gained from decades of entrepreneurship!

“Eternal brilliance for a century, soaring toward our dreams”—Qun Sheng will continuously address past shortcomings, embracing the ever-youthful vigor to treat each day as a fresh starting point. With our feet firmly planted on the ground, we’ll steadily craft a bright and beautiful future!

                                           

Chairman of Qunsheng Group: Xu Busheng

III. Company Profile

Qunsheng Group Co., Ltd. was established in 1989 and is headquartered at No. 59 Yongtuo Road, Yongkang City. From its humble beginnings as a small workshop with just over ten employees, the company has grown into a comprehensive private holding company engaged in fields such as housing fittings and building materials manufacturing, real estate investment, and financial investments. Since its inception, the company has consistently ranked among the top 100 tax-paying enterprises in Yongkang City. Over the years, the company’s economic indicators and overall strength have maintained rapid growth, making it one of the earliest companies in the Jinhua region to be listed among the “Top 500 Chinese Private Enterprises.” While achieving remarkable economic benefits, Qunsheng Group has also earned high recognition from all sectors of society and governments at various levels, receiving hundreds of honors including National-level Contract-Honoring and Creditworthy Enterprise, Leading Enterprise in China’s Door Industry, China Well-Known Trademark, and Zhejiang Famous Brand Product.

While pursuing corporate development and driving industry progress, Qunsheng Group has consistently remained committed to giving back to society, paying close attention to vulnerable groups and municipal infrastructure projects. By setting an exemplary role model, the company has firmly established itself as a beacon of social welfare in China’s door industry! In recent years, the company has donated nearly ten million yuan in cash and goods to various causes, including supporting disability funds, primary and secondary schools, post-Wenchuan earthquake reconstruction in Aba Prefecture, assisting new rural development, and promoting integrated water management. Qunsheng Group also established Yongkang’s first corporate charity branch—the Yongkang City Charity Federation Qunsheng Xu Family Branch. Thanks to its consistent outstanding performance in public welfare initiatives and municipal construction, the company has received numerous honors, including “Enterprise of Love for Earthquake Relief,” “Charity Love Award,” “Donating to Education: A Contribution for Generations,” “30 Years of Reform and Opening-up—30 Outstanding Contributors to Society,” and “Yongkang City Unit Dedicated to Supporting and Assisting People with Disabilities.” Examples of Qunsheng’s products are shown below.

Chapter Two

Enterprise Quality Management

I. Corporate Quality Philosophy

The company consistently pursues excellence through quality, regarding product quality as the very lifeblood of the enterprise. We are committed to developing into a world-class corporate group, providing first-rate home products and services to customers worldwide. The company places great emphasis on striving for perfection in every product and every service detail, offering comprehensive safeguards for the quality and safety of our products and services from multiple angles. We demonstrate our commitment to quality responsibility and integrity through tangible, high-quality products and services. Customer value is the core value of our brand. Focusing on customer needs, fulfilling customer aspirations, and continuously enhancing the practical benefits that our products and services bring to customers—these are the fundamental principles guiding our product development and brand building. The company has established a relatively comprehensive after-sales service system, a customer service system, and a continuous improvement system. Figure 1: Qunsheng Group’s Corporate Culture and Quality Culture

Category	Main content
Mission	A century-old brand, first-class products.
Vision	Upholding integrity and harmonious development, we are committed to building a company that earns the respect of people around the world.
Corporate Spirit	Boldly explore, dare to take risks, strive diligently through hardship, and benefit society.
Enterprise Quality Objectives and Commitments	Based on the ISO9001 standard, we regard quality as our lifeblood, strictly control the quality of the production process, and ensure that our products remain at the forefront of the domestic industry.
Enterprise Quality Policy	Technological innovation, relentless pursuit of excellence, customer first, and brand building.
Core Corporate Values	Employees are the foundation of the enterprise; trust and respect, customer first, pragmatism, innovation, flexibility, efficiency, and team spirit.
Business Philosophy	Strive for perfection, be honest and trustworthy, and lead the trend.
Talent Philosophy	Sincerity and equality, coupled with the motivation of talent—so long as everyone is allowed to fully utilize their abilities, everyone is a talented individual.
Safety Environment Concept	Safety first, prevention is key; improve the environment, protect health.

 

II. Enterprise Quality Management

The company consistently implements a comprehensive quality management model. In every stage—R&D, production, sales, after-sales service, and customer support—we strive for quality management throughout the entire process, involving all employees and adopting a holistic, integrated approach to quality control. Everything is centered on the user; everything focuses on prevention; everything is based on facts and data; and everything is conducted in strict accordance with established standards.

With quality management at its core and the Quality Assurance Management Center as its central department, enterprises shall strengthen quality education for all employees and enhance their quality awareness. Firmly establishing a strong quality consciousness is the prerequisite and foundation for continuously improving product quality. By providing quality education and training to employees, we can help all staff develop a heightened sense of: quality first, winning through quality, strict adherence to quality standards, self-control in quality, quality accountability, awareness of quality standards, and the ultimate goal of customer satisfaction.

Establish a quality management system to promote the standardization and scientific approach to quality management. Employing systematic concepts and methods, integrate all of the enterprise’s quality management functions into an organic whole characterized by clearly defined roles, responsibilities, and authorities, as well as mutual coordination and synergistic enhancement. This will create an organic structure that evolves from individual lines to comprehensive surfaces, from single surfaces to multiple interconnected facets, with each component tightly linked and seamlessly integrated.

1. Quality Management Organization

The company’s chairman personally leads the investigation, discussion, and formulation of an operational strategy centered on quality. The general manager of the manufacturing plant is responsible for establishing and implementing an organizational structure that aligns with the operational strategy and quality policy, assigning appropriate personnel, defining their duties, authorities, and interrelationships, ensuring that the quality management system is established and maintained, and promoting continuous improvement. The company’s overall quality management organizational chart is shown below, Figure 2:

The responsibilities and authorities of management organizations at all levels are as follows:

(1) Responsibilities of the Quality Management Organization:

(1) Prepare quality management system documents suitable for this enterprise;

(2) Organize the formulation of the company’s quality policy and quality objectives;

(3) Responsible for and overseeing the effective operation of the company’s quality management system;

(4) Develop a quality reward and punishment system, be responsible for coordinating quality responsibilities across all departments, and assess work quality.

(5) Organize internal quality audits within the enterprise;

(6) Responsible for the analysis and handling of major quality incidents;

(7) Supervise the use and management of the enterprise’s quality fund;

(8) Organize and carry out mass quality activities.

(2) Responsibilities of Each Workshop and Functional Department

(1) Ensure that the quality management system is effectively implemented within this organization;

(2) Organize and carry out quality management activities;

(3) Strictly implement the quality directives issued by the quality management organization;

(4) Achieve the quality indicators or quality objectives assigned to this unit.

(3) Responsibilities and Authorities of the Quality Department

(1) Quality inspection

In accordance with relevant standards and regulations, inspect raw materials, auxiliary materials, packaging materials, semi-finished products, and finished products. Properly maintain quality records and labeling as required, promptly provide accurate and reliable inspection data, monitor quality trends, and ensure the traceability of product inspections.

(2) Quality Control

Based on product quality requirements, establish internal control standards for raw and auxiliary materials, packaging materials, semi-finished products, and finished products; organize and implement process quality control; employ mathematical and statistical methods to understand the patterns of quality fluctuations; continuously enhance predictive capabilities and preventive measures; and promptly take corrective and preventive actions to ensure that the entire production process remains under control.

(3) Qualification confirmation and verification of出厂 products

Inspect strictly in accordance with the relevant product standards and the company’s “Finished Product Inspection and Verification Standards for Fire-Resistant and Anti-Theft Doors,” ensuring that no nonconforming products are allowed to leave the factory.

(4) Quality Statistics and Analysis

Utilize mathematical and statistical methods to promptly conduct quality statistics, and carry out thorough analysis and improvement efforts.

2. Quality Management System

In 2001, the company was among the first in the industry to obtain ISO9001 international quality management system certification. In recent years, we have continuously optimized resource integration and revised, improved, and established a robust quality management system that is tailored to our company’s actual needs. We have firmly and effectively implemented all responsibilities and objectives in management, ensuring the effective operation of our quality management system and promoting the company’s sustainable development. At the same time, to ensure the effectiveness of quality management system activities, we have systematically arranged the duties, authorities, and interrelationships among personnel within the system, provided the necessary resources, identified and managed the required processes, and developed corresponding control procedures. By accurately executing each quality management procedure and optimizing resource utilization, we are able to achieve all quality assurance activities in the most efficient manner and thereby attain our quality objectives.

(1) The effectiveness of the company’s quality management system stems from the establishment of a set of rational, effective, scientific, and standardized process management and documentation systems that provide clear guidance throughout the entire production process, thereby ensuring the smooth operation of the quality management system.

(2) Based on the company’s quality objectives, break down and distribute specific quality targets to each department, and conduct regular inspections to ensure the implementation of these quality targets. Promptly provide feedback on any issues identified during inspections. At the same time, keep customers at the center of our attention, use customer satisfaction as the key measurement standard, and deliver impeccable after-sales service to meet both user and societal needs, thereby earning users’ trust and satisfaction and ensuring continuous improvement of our quality objectives.

The company's quality target completion status is as follows:

(1) The quality of the company’s products meets the requirements of standards such as GB 12995-2008 “Fire Doors” and GB 17565-2022 “General Technical Requirements for Anti-theft Security Doors,” and the product pass rate at the factory is 100%.

(2) Conduct regular internal quality audits and management reviews annually. Continuously standardize and improve the implementation records of internal audits, thereby effectively ensuring the system’s efficient operation and ongoing improvement.

(3) Strengthen the intensity of inspections for the implementation of management systems, vigorously carry out reviews of the applicability of management documents, promptly identify and analyze any inadequacies in existing systems, propose reasonable and feasible measures to address gaps and shortcomings, and effectively promote the continuous improvement of the company’s management performance.

(4) Consistently and relentlessly strengthening process control is the only effective way to ensure stable product quality in enterprises.

(5) We have consistently upheld continuous innovation, and while ensuring sound production and operations, we have also actively undertaken energy-saving and emission-reduction technological upgrades. Starting in 2018, the company invested over 20 million yuan to upgrade its painting production line and install exhaust gas treatment equipment. In 2020, the company further invested over 2 million yuan to switch from paint spraying to powder coating technology, significantly reducing environmental pollution and providing better assurance of product quality. Each year, the company also allocates 200,000 yuan for monitoring of the three types of waste—waste gas, wastewater, and solid waste—to ensure that emissions meet regulatory standards.

(6) Persist in focusing on customer needs and continuously improve the quality management system. Constantly adjust and refine product process controls, enhance and perfect product quality levels, steadily increase customer satisfaction, and ensure steady growth in economic benefits.

(7) Based on changes in key raw materials such as door core panels and locks, as well as user needs, promptly conduct product testing and research to enhance product quality and improve product performance.

To ensure a high level of quality management and comprehensively enhance control capabilities, senior company leaders and mid-level managers at all levels have signed responsibility agreements step by step, and are rigorously evaluated against relevant quality targets. Monthly and annual performance indicators for each department are linked to process-quality metrics and directly reflected in individual compensation, thereby fostering a positive quality-management atmosphere throughout the company. This ensures that product quality is managed comprehensively with the active participation of all employees throughout the entire production process—from the entry of raw and fuel materials into the plant, through production, warehousing, and finally to shipment.

Through the above measures, we have ensured the completeness, effectiveness, and compliance of the quality management system, thereby promoting the continuous improvement of the company’s overall quality management level.

3. Quality Risk Monitoring

The company identifies quality and safety risk points throughout the entire process—from planning and design to manufacturing, transportation, installation, and use—and continuously improves and enhances its quality risk monitoring system. It regularly summarizes and analyzes the phased quality status, implements targeted solutions, and constantly optimizes and refines its quality management approaches and focus areas. By regularly analyzing the quality status and conducting rigorous monitoring, analysis, and assessment of quality and safety risks, the company has established production and operational control procedures that ensure strict oversight and rigorous quality checks at every stage, thereby guaranteeing that each production process meets relevant requirements and that the final product quality is consistently up to standard. The company also employs a three-inspection system—self-inspection, random inspection, and quality supervision team inspections—to maintain stringent control over product quality, providing systematic assurance for the production of high-quality, cost-effective, and stable products and comprehensively reducing quality and safety risks. Since its establishment, the company has never experienced any major risks or crisis incidents and enjoys an excellent reputation within the industry.

Customer satisfaction is the driving force behind our progress, while customer dissatisfaction provides the foundation for our continuous improvement. To promptly and effectively address various customer inquiries and complaints, ensure sustained high levels of customer satisfaction, build strong customer relationships, and promote the long-term enhancement of our company’s brand reputation, we have specially established a nationwide Customer Service Center equipped with professional customer service representatives, enabling us to maintain direct and real-time communication with end customers and swiftly resolve all kinds of service issues they may encounter.

For quality incidents, the company categorizes them into two main types based on severity:

Major Quality Accidents: Accidents that cause significant economic losses or personal injuries and fatalities to consumers due to product quality issues, improper installation or handling by the agent’s (shopping mall) installation personnel, or other reasons (such as customer misuse); or accidents that result in complaints from the public, prompting intervention by local government departments—including quality control, industry and commerce administration, and consumer associations—as well as news media; or accidents in which quality control and industry and commerce supervision authorities conduct random inspections in the market and the inspection results are found to be non-compliant (or potentially non-compliant), which may lead to severe negative impacts.

Non-major quality incidents: Quality incidents involving customer complaints due to dissatisfaction with product or service quality, but without any personal injuries—such as glass breakage, improper installation, or abnormal door operation—and resulting in compensation amounts of no more than RMB 10,000. Examples include market quality information, customer survey data from the customer service department, quality-related information from customer complaints, external quality complaint reports, and other relevant information.

After a complaint occurs, the departments within the company responsible for handling complaints shall organize and establish either a major accident handling team or a non-major quality accident handling team. The agent shall immediately activate the emergency response plan for accident handling and address the quality incident at the earliest possible moment.

For quality incidents that have already been resolved, the company, led by the Quality Department, will establish a Quality Improvement Team. This team will collaborate with the Technical/R&D Department, the Supply Department, the Production Department, and other relevant departments to analyze the root causes of the incidents and organize and implement corrective and preventive quality improvement activities.

4. Building an Enterprise Quality Culture

Over the course of nearly thirty years of development and practice, we have cultivated a distinctive corporate culture, engaging in extensive exploration across various areas—including fostering corporate philosophy and spirit, refining business principles, promoting institutional innovation, shaping the company’s image, and enhancing employee quality.

In recent years, the company has established a corporate quality culture system that aligns with its development strategy and focuses on fostering a distinctive, contemporary, and universally recognized quality ethos among all employees. Through the creation of this corporate quality culture, we have strengthened our internal capabilities, enhanced our external image, boosted employee cohesion, and improved our competitive edge. This has enabled us to achieve a harmonious integration of our corporate quality culture with our development strategy, of enterprise development with employee growth, and of our quality culture advantages with our competitive strengths—providing robust cultural support for the company’s reform, development, and stability. For many years, our company has been honored by the Zhejiang Provincial Administration of Quality and Technology Supervision as a “Credit Enterprise That Upholds Integrity.” We have consistently upheld the principle of integrity in society, maintaining high-quality and trustworthy business practices and fulfilling our corporate responsibility for quality and credit.

III. Corporate Quality Integrity

The company consistently places great emphasis on building quality and integrity, adhering to the open principles of “integrity first, quality as the foundation, establishing our business on trust, putting service above all else, promoting fair competition, and fostering harmonious development.” We are fully committed to advancing the construction of a Qunsheng quality and integrity system. We continuously refine the quality and integrity standards system, establish and improve internal mechanisms for rewarding and penalizing quality-related credit, and strengthen the cultivation of a culture of quality and integrity.

Quality Commitment

Integrity and compliance with the law are the foundation for Qunsheng’s path to success and the very essence of its sustainable business operations. Qunsheng’s management philosophy of “honesty and trustworthiness” is the finest embodiment of integrity and legal compliance. It is precisely through the company’s spirit of “bold exploration, willingness to take risks, hard work and perseverance, and dedication to society” that Qunsheng has grown from small beginnings to become a strong and influential enterprise. Although its journey has been fraught with bumps and hardships, it has consistently forged ahead, boldly exploring new frontiers and successfully establishing the Qunsheng brand, thereby achieving its current industry-leading position.

As material living standards continue to improve, consumers’ demand for products is also gradually rising. With the increasing availability of online information, the R&D department has been paying close attention to product’s basic specifications, structure, and design, and continuously comparing sales data to better understand and meet customers’ needs in terms of product features and delivery schedules. In terms of product quality, the company strictly adheres to the ISO9001 quality management system and ensures product quality and safety through activities such as technological problem-solving, quality improvement initiatives, and QC teams.

The Qunsheng team dares to examine itself critically, to offer constructive criticism and engage in self-criticism. At the same time, it boldly assumes social responsibility, striving—while continuously improving internal standards—to encourage upstream and downstream suppliers, distributors, and partners to jointly uphold integrity in the business environment. The company strictly complies with relevant laws and regulations, including the Company Law of the People’s Republic of China, the Civil Code of the People’s Republic of China, the Advertising Law of the People’s Republic of China, the Product Quality Law of the People’s Republic of China, the Standardization Law of the People’s Republic of China, the Metrology Law of the People’s Republic of China, the Work Safety Law of the People’s Republic of China, the Environmental Protection Law, and the Labor Law of the People’s Republic of China, as well as other related legal provisions. It rigorously enforces product standards, meets customer requirements, and firmly rejects false advertising, counterfeit and substandard products, deceptive practices, and any other dishonest or illegal behaviors. The company never infringes upon the legitimate rights and interests of other enterprises, adheres to the principles of fair, open, and just competition, respects market rules, engages in orderly competition, and fosters a market environment characterized by honest business practices and equitable competition. The company has maintained a zero rate of proactive contract breaches, never defaults on bank loans, and has reduced overdue accounts receivable to reasonable levels. Senior and mid-level management have no records of violations or disciplinary infractions, and employees have committed zero violations. As a result, the company has established a positive image of integrity and ethical conduct among customers, users, the general public, and society at large.

Operations Management

To meet critical process requirements and achieve the company’s strategic goals, we have designed key processes—including product design, raw material procurement, production processes, and after-sales service—based on an excellence performance management system.

The company leverages the development departments of various product business units, employing methodologies such as project management and PDCA, and places great emphasis on the application of process technology and market information. It systematically designs, manages, and improves the R&D process, conducting reviews and validations at different stages and milestones of the R&D lifecycle, and establishing specific metrics for measurement and control. Figure 5: Product Design Process.

Phase Content	Implementation content	Implementation measures	Responsible Department
Planning	Collect market and customer demand information.	Conduct market research and prepare a report.	Marketing Section
	Industry technical analysis, including technical benchmarking against industry leaders and competitors.	Conduct technical research and prepare a report.	Technology Center
Project approval	Submit a project proposal	Prepare a feasibility analysis report and a project proposal.	Technology Center
Feasibility Study	Review the feasibility study report.	Review and approve the project proposal.	Technology Center Vice President of Manufacturing
Product Design	Use customer needs, industry-related information, and regulations as inputs for product development.	Prepare the design assignment document and arrange the project schedule; conduct design reviews.	Technology Center
Product prototyping	Manufacture products according to the design specifications and continuously improve them to enhance product quality.	Prototype Manufacturing and Testing	Technology Center Quality Management Department Production Base
Design verification	Conduct product form testing	The type test is合格 (pass), and the technical documentation is complete, accurate, and consistent.	Technology Center Quality Management Department Production Base
Authentication	Confirm, verify, and accept the project according to the requirements of the prototype verification outline.	Customer trial operation report, certification of conformity, and final design review conclusion	Technology Center Quality Management Department Production Base
Improve	Analyze customer feedback information to develop a continuous improvement plan.	New Product Quality Survey Continuous Improvement Plan Table	Marketing Department Technology Center Quality Management Department

The company has established a Supply Department that works closely with Production. It employs various procurement strategies, including price comparison procurement, strategic partnership procurement, and collaborative development with suppliers, while continuously monitoring the dynamics of raw material prices and upstream material costs. In accordance with regulations such as the "Procurement Control Procedure," the "Supplier Performance Management Measures," the "Product Inspection and Testing Control Procedure," and the "Procurement Pricing Management Regulations," the company carries out the procurement of primary and auxiliary materials and manages its supplier relationships.

Figure 6: Procurement Process Design

Re-evaluation of Qualified Suppliers by the Company:

a) When the prescribed evaluation cycle for qualified suppliers expires (one year), they shall be re-evaluated. The re-evaluation may take into account their supply performance during the evaluation cycle, as reflected in the “Supplier Monthly Assessment Scorecard,” and could include aspects such as supply quality, price, reputation, delivery time, after-sales service, and the status of the planning department.

b) After each annual reevaluation is completed, the “List of Qualified Suppliers” shall be revised accordingly. In the remarks column, you may indicate “Invalidated” (if the supplier’s evaluation result was unsatisfactory or the supplier has been removed for other reasons) or the year of the evaluation (if the supplier’s evaluation result was satisfactory), along with the name of the procurement officer. It is mandatory to also specify the year in which the supplier was invalidated.

c) The procurement manager shall establish a file for qualified suppliers, keeping records that reflect the quality of their supplies and their performance history, which will serve as one of the bases for evaluating suppliers in each cycle.

The company places great importance on cooperation and mutual win-win outcomes, and has established long-term, mutually beneficial partnerships with qualified suppliers. We provide key suppliers with comprehensive support—ranging from financial assistance and technological expertise to management guidance—to ensure stable supplier quality and timely delivery, thereby achieving win-win results for all parties involved.

Based on the requirements of the manufacturing process, the company has established a Manufacturing Department, which comprises the Production Technology Research and Development Department, the Quality Department, the Logistics Department, the Equipment Department, and various production sub-factories. By integrating advanced equipment, a self-developed information system support platform, a continuously improved flexible lean management philosophy, and special requirements tailored to product personalization, the company designs its product manufacturing processes.

The company has fully integrated new processes, advanced technologies, and various production and operational information into the entire manufacturing process. Leveraging the ERP management system platform, as well as its deep industry experience and technical expertise, we continuously optimize our processes to enhance the value of our products throughout their lifecycle, thereby meeting customers’ requirements for quality, delivery schedules, and costs. Over the past three years, Qunsheng’s on-time delivery rate has consistently remained above 95%, earning high praise and trust from our customers.

Figure 7: Design of the Main Production Process

 

Throughout the entire process—from pre-sales to after-sales service—our company adheres to the principle of “customer first.” To this end, we have specially formulated the “Complaint Management Measures,” clearly defining the departments and individuals responsible for responding to, following up on, handling, replying to, and improving customer complaints, as well as the corresponding follow-up procedures. Drawing on more than 30 years of experience in manufacturing and sales, we have established a comprehensive mechanism for rapidly responding to, addressing, and improving upon customer complaints. This ensures that customer complaint channels remain open and accessible. More importantly, it enables us to promptly and professionally resolve after-sales service issues, collect customer feedback and suggestions, and systematically forward these insights to the relevant departments for continuous improvement, thereby enhancing overall customer satisfaction.

3. Marketing Management

To strengthen quality control and accountability in end-product marketing, ensure product safety for consumers, and put into practice Qunsheng’s quality policy—“Technological Innovation, Pursuit of Perfection, Customer First, and Brand Building”—Qunsheng Group places product quality and safety at the forefront of its cooperation with distributors at all levels. To guarantee that product design, production, installation, quality, and after-sales service meet high standards, Qunsheng clearly defines these aspects through legal contracts and provides assurance through both corporate guarantees and customer protection measures.

The company has developed a series of institutional documents covering product safety and after-sales service, clearly defining the operational procedures for agency-based terminal marketing across all aspects—from product design and pricing to manufacturing, transportation, installation, and after-sales support. These documents emphasize that agents at all levels should place great importance on both the quality of our products and the satisfaction of end-users. By establishing standardized product management systems, promoting a quality-management mindset, and incorporating rigorous performance evaluations focused on product quality, we ensure that consumers can truly enjoy safe, worry-free experiences and high-quality product services when using our Qunsheng products.

Meanwhile, the company uses advanced ERP management software to streamline the order-processing workflow, standardizing and systematizing the sales process, comprehensively recording order information, and promptly measuring and evaluating the anticipated revenue from sales and service activities—thereby continuously improving both the sales and service processes. We are constantly refining our after-sales service system, providing end-to-end support—from service reception and preparation, through on-site inspections and issue resolution, to follow-up services—ensuring rapid collection of customer feedback, timely handling of quality complaints, and effective resolution of all kinds of after-sales service issues for our customers.

Enterprises continuously explore and develop sales channels, ensuring the establishment of strong cooperative relationships with these channels. For example:

First, cooperate with distributors who are strong in capability, have a solid reputation, demonstrate a strong sales orientation, and possess robust distribution channels as agents.

Second, collaborate with brand-name enterprises that are strong, highly reputable, have promising market prospects, and express a genuine intention to partner. Leverage their brand influence and well-established distribution channels to promote your products through these partner brands and take advantage of their momentum to go public.

Third, develop e-commerce and online channels. Marketing must adapt to the evolution of the internet. The widespread use of computers and the rise of the internet have brought about a completely new revolution in traditional marketing methods. Companies have established websites online and launched diverse online marketing campaigns, achieving remarkable results. This has helped them build strong brand images and enhance their corporate reputations.

Fourth, disseminate the product promotion and sales model. By participating in exhibition and sales platforms, we can reach out to various distributors and end-users. On one hand, through public relations efforts, we establish cooperative relationships with business operators and consumer groups; on the other hand, we leverage these platforms to spread information to the market, promoting both our products and the quality of our company’s services.

To continuously improve product quality and enhance the level of quality service, the company has established various channels—including a hotline, customer complaint mechanisms, and regular questionnaire surveys—to collect information on customer complaints or potential grievances. The company has designated the sales and after-sales departments as the primary entities responsible for providing after-sales services, tasked with handling all pre-sale, in-sale, and post-sale complaints, coordinating and implementing all complaint resolutions, conducting oversight and management, and offering quality-related consultations and handling customer complaints. Responsibility for addressing customer grievances and complaints has been clearly assigned. In addition, the company conducts an annual customer satisfaction survey to analyze potential customer dissatisfaction and ensures that corrective actions are implemented by the relevant departments.

IV. Fundamentals of Quality Management

Qunsheng has consistently adhered to the principle of achieving success through quality. From the very beginning, the company has regarded product quality as its lifeblood. Qunsheng has established a comprehensive system encompassing rigorous monitoring of the entire production process, thorough inspection of purchased raw materials, stringent outgoing product inspections, robust after-sales service and customer care mechanisms, as well as a regular quality-control mechanism involving periodic submission of products to nationally recognized authorities for testing. Qunsheng has taken the lead in the industry by obtaining certifications including the Quality Management System Certification, Environmental Management System Certification, Environmental Label Product Certification, Occupational Health and Safety System Certification, Fire-Resistant Door Certification, Anti-Theft Door GA Certification, Grade-A Steel Anti-Theft Door Zhejiang Manufacturing Certification, International Fire-Resistant Door WH Certification, and CE Certifications for anti-theft doors and interior doors. Qunsheng comprehensively manages the foundations of quality across various aspects, including enterprise standard management, metrological management, certification management, and inspection and testing management.

Standard Management

Our company’s products comply with standards such as “GB 12955-2008 Fire Doors” and “GB 17565-2022 General Technical Requirements for Anti-theft Security Doors.” Our company’s production technology level and product performance are industry-leading.

The company is a vice-chairman unit of the Zhejiang Province Security Technology Prevention Industry Association, and has participated in the development of the “National Door Industry Standards.” It serves as the chief editor of the Guideline for Window and Door Applications in Affordable Housing and the standard GB/T 20909-2017 for Steel Doors and Windows. Moreover, it is a key drafting unit of the building industry standard J/T392-2012, “Steel and Wood Interior Doors for Buildings,” issued by the Ministry of Housing and Urban-Rural Development. The company has also taken part in the formulation of the technical requirements for environmentally labeled products—Wooden and Steel Doors HJ-459-2009—and the Zhejiang Manufacturing Standard ZZB 040-2015 for Anti-Theft Security Doors. After implementing the GB/T19001 quality management system, the company has actively adopted advanced management models and technologies, first applying lean management methodologies and then introducing the Excellence Performance Model in 2010. Through self-assessments, internal audits, external audits, and management reviews conducted under these systems, the company ensures the compliance and effectiveness of its processes, thereby providing a solid foundation and optimized mechanisms for the quality and safety of Qunsheng’s products and services. The company has established a comprehensive quality control system covering supplier quality management, manufacturing process monitoring, quality control of purchased raw materials, and product market quality assurance. Thanks to the establishment and maintenance of these systems, the company’s strength has steadily grown in recent years. It has been listed among the “Top 500 Chinese Private Enterprises,” the “Top 100 Chinese Private Service Enterprises,” the “Top 100 Zhejiang Entrepreneurs Nationwide,” and the “Top 30 Chinese Private Enterprises in Independent Innovation Capability.” Additionally, the company has received dozens of prestigious awards, including “China Well-Known Trademark,” “National Exempted Inspection Product,” “Top Ten Platinum Awards in China’s Door Industry,” “Top 100 Most Growing Enterprises in Zhejiang,” and “National AAA Credit Enterprise.” Figure 8: Selected Certificates of Honor

2. Metrological Management

The company strictly adheres to relevant laws and regulations, including the "Measurement Law of the People's Republic of China," and has established a relatively comprehensive measurement and testing system. The Quality and Technical Management Center is tasked with taking full responsibility for the management of the company’s measurement equipment, overseeing the management, allocation, and periodic verification of all in-use measurement devices. Meanwhile, the company has intensified professional training for its measurement management personnel, promptly dispatching staff to participate in various specialized training programs organized by higher authorities, thereby providing strong support for the standardization and normalization of the company’s measurement management.

In accordance with the General Requirements for the Equipping and Management of Energy Metering Instruments in Energy-Consuming Units (GB 17167-2006), our company has carefully conducted a comprehensive survey and classification of all in-use monitoring, measurement, metering, and quality-control equipment and instruments, strictly following the requirements stipulated in the General Requirements.

To ensure product quality, we implement strict process controls throughout the production process. In accordance with the company’s metrology management system and the self-inspection and calibration management system for quality control measurement equipment, we strengthen metrological management of raw materials, gases, electricity, and other resources used in the production process, thereby ensuring the proper operation and accuracy of measurement devices.

The company’s inspection department regularly verifies all measuring instruments used by the company and periodically commissions the statutory inspection agencies under the competent authorities to conduct random inspections, thereby ensuring the compliance and accuracy of measurements in the company’s product production and business activities.

3. Certification Management

Qunsheng was among the first in the industry to obtain ISO9001 quality management system certification, environmental system certification, environmental label product certification, occupational health and safety system certification, 3C certification for fire doors, GA certification for anti-theft doors, Zhejiang Manufacturing certification for Class A steel anti-theft doors, international WH certification for fire doors, as well as CE certification for anti-theft doors and interior doors.

The company implements and carries out certification activities, conducts annual supervisory reviews, continuously improves and refines its processes, steadily optimizes technological upgrades, enhances core competencies, and promotes technological reform and innovation to drive industry advancement.

4. Inspection and Testing Management

The company places great importance on technological research and product testing. In addition to the testing equipment already installed on the machinery itself, the company has subsequently invested in the construction of a quality-control department laboratory. This laboratory is primarily used to conduct tests on door flatness, curvature, reliability, and impact resistance. Figure 10 shows the main experimental equipment.

Device Name	Manufacturer	Unit	Quantity	Use
Formaldehyde Detector	Changchun Jida·Xiaotian'e Instrument Co., Ltd.	Taiwan	2	Primarily used for formaldehyde testing in raw materials.
Correction plate	Jike Precision Measuring Instruments Co., Ltd. of Yanshan County, Hebei Province	Taiwan	3	Measurement of facade flatness, curvature, and torsion
Reliability Testing Equipment	Hebei Fangyuan Instrument & Equipment Co., Ltd.	Taiwan	3	Primarily used for door opening cycle testing.
Electronic Universal (Flexural and Compressive) Testing Machine	Jinan Fangchen Instrument & Equipment Co., Ltd.	Taiwan	3	Primarily used for flexural and compressive strength testing of door core panels.
Soft Impact Testing Device	Yongkang	Taiwan	1	Primarily used for impact resistance testing of security doors.
Precision Salt Spray Test Chamber	Shanghai Aocheng Testing Instrument Co., Ltd.	Taiwan	2	Mainly used for the corrosion resistance performance of hardware components.
Wood Moisture Meter	Klotner	Taiwan	3	Mainly used for wood moisture content testing.
Ultrasonic thickness gauge	Beijing Times	Taiwan	2	Primarily used for steel thickness testing.
Coating 4 Viscometer		Taiwan	5	Mainly used for paint viscosity testing.
Tubular force gauge	Changshu Shuangjie Instrument Factory	Taiwan	6	Mainly used for door opening force testing.
Infrared thermometer	Xima Instruments	Taiwan	1	Mainly used for temperature testing.
Plastic Powder Thickness Gauge	American Ferrous	Taiwan	6	Mainly used for coating thickness testing.
Portable Pencil Scratch Tester	Tianjin Yonglida Materials Testing Machine Co., Ltd.	Taiwan	1	Mainly used for coating hardness testing.
Paint Film Grid Cutter	Tianjin Yonglida Materials Testing Machine Co., Ltd.	Taiwan	7	Primarily used for coating adhesion testing.
Gloss meter	Shanghai Xinrui Instrument & Meter Co., Ltd.	Taiwan	1	Primarily used for coating gloss testing.

The company has established a Technology and R&D Center. We remain committed to driving development through innovation, continuously independently researching and developing new equipment, new materials, new processes, and new technologies with high technological content, thereby enhancing our company’s technical level and competitiveness and ensuring that our technological capabilities consistently remain at the forefront of the industry.

V. Product Quality

Responsibility

The company consistently pursues excellence through quality, regarding product quality as the very lifeblood of the enterprise. We are committed to developing into a world-class corporate group, providing first-rate products and services to global users, and thereby better realizing our goal of creating value for the company. From the perspective of social responsibility, we actively care about our employees’ lives and strive to improve their welfare and benefits. We place great importance on consumer rights and honor our quality commitments. We also pay close attention to environmental protection, laying a solid foundation for the sustainable development of our enterprise.

1. Product quality level

Quality Integrity Commitment:

Establish a quality integrity education and reward-and-punishment system. Organize employees to study the quality integrity guidelines in accordance with the system’s requirements, thereby enhancing their awareness of quality integrity and maintaining detailed records. Link quality integrity responsibilities to employees’ job duties, develop a performance evaluation and reward-and-punishment mechanism for quality integrity, and encourage employees to actively participate in the company’s efforts to build quality integrity.

Establish a quality integrity inspection system. In accordance with relevant regulations, equip the facility with qualified inspectors or personnel possessing the requisite competencies; conduct rigorous inspections or verifications of raw materials as well as purchased and outsourced components, and maintain the corresponding inspection or verification records as required; provide the necessary factory inspection equipment, and carry out stringent quality inspections of finished products according to standard requirements, ensuring that nonconforming products do not leave the factory and maintaining product factory inspection records as prescribed; and periodically calibrate or verify in-service inspection and testing equipment to ensure compliance with applicable requirements.

Establish an after-sales service system. Provide customers with product usage instructions; maintain customer profiles; build an after-sales service network to help customers resolve issues encountered during product use within the promised timeframe; properly handle customer complaints and grievances regarding product quality, and strive to ensure customer satisfaction. Conduct customer satisfaction surveys to gain a better understanding of customer needs and continuously improve product quality.

Our company has established an effective recall and traceability system for products that involve human health as well as personal and property safety. We are able to promptly recall products found to have defects, and in the event of product quality incidents, we can handle them promptly and appropriately while holding the relevant persons accountable.

Carry out self-regulatory activities for quality integrity, such as explicitly indicating quality through labeling. Explicitly disclose or make public commitments regarding the characteristics of products that reflect the quality status—such as the raw materials used, quality performance, or quality grade.

If product quality issues at our company lead to notifications, returns, or destruction both domestically and internationally, our company voluntarily accepts the relevant measures imposed by the state and applicable treaties in accordance with the prescribed requirements.

Product After-Sales Responsibility

The company adheres to the principles of “enthusiastic acceptance, prompt response, proper handling, and continuous improvement.” It has clearly defined the complaint-handling process and associated responsibilities, and has established a rapid-response mechanism. When defects or safety hazards are identified in products leaving the factory—whether related to quality or safety—our company can effectively and swiftly trace, repair, replace, or recall affected products, ensuring that these potentially hazardous items are recalled smoothly, accurately, and handled appropriately. The company solemnly promises that if any quality issues arise with our products and are confirmed, following a joint investigation by the company and relevant authorities, to be indeed the company’s responsibility, we will strictly comply with applicable laws and regulations, including the Product Quality Law of the People’s Republic of China, and extend our sincere apologies to our customers. So far this year, the company has not conducted any actual product recalls due to quality or safety incidents.

Enterprises originate from society and must, in turn, give back to it—this represents a new type of relationship between enterprises and society. Corporate profits do not equate to social benefits, and local interests do not necessarily align with the overall good of society. Moreover, the very survival, growth, or eventual demise of an enterprise ultimately rests with society. More importantly, enterprises are cells of society; without access to societal resources, their development would be like water without a source or a tree without roots. Without a favorable environment, enterprises themselves would find it exceedingly difficult to thrive. Thus, enterprises and society share a mutually beneficial relationship. The social responsibilities of enterprises are primarily reflected in:

First, we focus on employees’ growth and care about their interests to motivate them. We continuously improve salary and benefits to encourage employees’ initiative and proactivity, thereby enhancing production efficiency. Second, we treat employee training as a benefit, helping employees enhance their capabilities, which in turn supports their career development while strengthening their sense of belonging and team cohesion and improving their job skills. Third, the company continually builds and refines its assessment mechanisms, increasing the flexibility of task objectives and evaluation criteria, ensuring efficiency without placing excessive pressure on employees.

Second, we are committed to safeguarding consumer rights and interests. Our company provides consumers with consumption information and advisory services; participates in the supervision and inspection of products and services conducted by relevant administrative authorities; accepts consumer complaints and investigates and mediates on complaint matters; if a complaint involves issues related to the quality of goods or services, we will request an independent third-party organization to conduct an appraisal; and we will address any actions that harm consumers’ legitimate rights and interests through appropriate legal channels.

Third, pay close attention to environmental protection. In accordance with the Environmental Protection Law of the People’s Republic of China, we shall earnestly implement the environmental policy of “comprehensive planning, rational layout, integrated utilization, reliance on the masses, everyone taking action, protecting the environment, and benefiting the people,” and do a good job in our company’s environmental protection efforts. We will make full and rational use of various resources and energy sources, control and eliminate pollution, promote the development of our company’s production, create a pleasant working and living environment, and ensure that our economic activities cause as little pollution as possible to the surrounding ecological environment.

Enterprises recognize that their business activities have a significant impact on the societies in which they operate; conversely, societal development also affects a company’s ability to achieve business success. In response, companies proactively manage the economic, social, environmental, and human rights impacts of their operations—benefiting not only their business operations and corporate reputation but also the communities in which they are located. At the same time, companies realize these benefits through close collaboration with other groups and organizations, local communities, civil society, and government authorities.

Corporate Social Responsibility

For many years, the group has earnestly fulfilled its social responsibilities and consistently operated as a socially responsible enterprise. It has seamlessly integrated economic development with the fulfillment of social responsibilities, consciously taking on its corresponding economic, environmental, and social obligations. By regarding corporate social responsibility as the foundation for enhancing competitiveness, the group has earned recognition from governments at all levels, broad consumer groups, and various sectors of society.

Public welfare support

For more than three decades, the people of Qunsheng, whose lives have become increasingly prosperous and affluent, have never forgotten their entrepreneurial philosophy of "drawing resources from the people and giving back to society." As members of the local People's Congress and the Chinese People's Political Consultative Conference, the company’s board members consistently regard revitalizing the local economy as their sacred duty. Upholding the corporate spirit of "bold exploration, willingness to take risks, hard work, and benefiting society," as well as the guiding principles of "bestowing blessings upon our times and sincerely contributing to society" and "pooling limited capabilities to shoulder global responsibilities," Qunsheng Group, while achieving remarkable accomplishments, has remained committed to actively participating in various social charitable and public welfare initiatives.

For many years, Qunsheng Group has been at the forefront of developing charitable causes. As early as 2006, Qunsheng Group invested over 3 million yuan as start-up capital to establish the Qunsheng Charity Foundation. To better carry out its charitable work, after numerous communications, discussions, and consultations with the Municipal Charitable Federation, the Qunsheng Charity Foundation was officially upgraded to the Qunsheng Xu Family Branch of the Municipal Charitable Federation. On that same day, our city also saw the establishment of the first corporate charity volunteer organization—the Qunsheng Charity Volunteer Team—currently comprising 35 volunteers. The branch will uphold the principles of putting people first, caring for the livelihood of the public, alleviating poverty and helping those in need, and supporting charitable and public welfare undertakings. It will focus on providing assistance to employees of the company who are facing particularly difficult circumstances, promoting the spirit of volunteerism, and fostering stability within the company’s workforce as well as harmonious social development.

From the establishment and operation of the Qunsheng Charitable Foundation, which was launched with an initial endowment of over 3 million yuan, to date, the foundation has donated millions of yuan in cash and goods to various sectors of society and has helped re-employ more than 4,000 laid-off workers and migrant laborers. Each year, the foundation provides sponsorship totaling over 200,000 yuan to several nearby administrative villages, benefiting more than ten villages already. Every year, the foundation also offers regular living allowances to dozens of employees facing financial hardship, and to date, over a thousand employees have benefited from these subsidies. The countless public welfare activities undertaken by the foundation, driven by a spirit of selfless dedication and unwavering commitment to giving without expecting anything in return, have deeply touched employees, making them feel the warmth and pride of being part of the Qunsheng family. These efforts have earned widespread acclaim from all sectors of society and have made significant contributions to building a harmonious society, promoting new rural development, and assisting laid-off workers in finding new employment opportunities.

For Qunsheng Group, in addition to focusing on the company’s overall development, scaling up and strengthening its position, and contributing to society, public welfare has become an integral part of the company’s growth. The Qunsheng Charity Fund primarily supports employees internally through hardship assistance, medical aid, and re-employment support; externally, it mainly provides scholarships, contributes to the “Hope Project,” engages in poverty alleviation and disaster relief, supports people with disabilities, promotes environmental protection, and funds initiatives such as the “Five-Water Co-Governance” program.

 

Safety Management

To ensure the effective implementation of our company’s investment in safe production, the company has established a Safety Production Management Committee and adopted a tiered responsibility system for safety production management positions, with clear responsibilities assigned at each level. This includes signing safety production responsibility agreements, organizing safety training, equipping fire safety devices, conducting regular company-wide safety inspections, developing emergency response plans, and implementing the “three simultaneous” principle for safety measures.

Meanwhile, the company shall, in accordance with the law, participate in work-related injury social insurance, pay work-related injury insurance premiums for its employees, and provide employees with personal protective equipment that meets national or industry standards. New employees will undergo three-level safety education upon joining the company, and specially trained personnel will receive specialized training. Work-related injury accidents shall be reported and handled according to the “four no-放过” principle. The company has established and perfected job-specific safety operating procedures and has provided training to operators on the safety procedures applicable to their respective positions.

Each year, the company conducts fire drills in collaboration with the municipal fire brigade, including participation in fire safety awareness sessions, on-site demonstrations of the functions and proper usage of common firefighting equipment, and fire alarm drills.

The company adheres to the occupational health and safety management principle of “people-oriented, safety first, prevention-based, and comprehensive management.” Relying fully on scientific management, we uphold the priority of safety and prevention, continuously enhance the effectiveness of our management system, and strive to eliminate, to the greatest extent possible, all sources of danger and potential hazards. This enables us to prevent and reduce harm to the health and safety of employees and all individuals entering the workplace, as well as to company property, and to continually improve our overall management level.

 

Environmental protection

In its daily management, the company identifies applicable environmental laws and regulations and strictly complies with national, provincial, and municipal environmental protection laws and regulations. Each year, the company commissions a third-party environmental monitoring agency to conduct inspections of the wastewater generated by the company, noise levels at the plant boundary, and uncontrolled emissions. The inspection results consistently meet the relevant standards, and there have been no instances of emissions exceeding regulatory limits. Solid waste generated during the company’s production processes is all entrusted to qualified enterprises for recycling and disposal, and no environmental pollution incidents have occurred. The company actively responds to the nation’s call to conserve resources, promote cleaner production, and reduce pollutant emissions. The company has obtained ISO 14001 certification for its environmental management system.

 

Moral behavior

The company adheres to the principle of “honoring trustworthiness, shaming dishonesty, and worrying about the absence of trust,” and strives to build both internal and external credit systems. In alignment with the interests and needs of all relevant parties, the company has established metrics covering areas such as employee salary and benefit payments, contract performance, timely payments, on-time tax and loan repayments, transparent information disclosure, and regular dividend distributions, and regularly measures and monitors these metrics.

The company conducts intellectual property searches and investigations in a phased manner—before project design and approval, during project implementation, and at project completion—to proactively identify and mitigate infringement risks. For raw material and component suppliers, the company’s procurement department gathers supplier information and product details, requiring suppliers to provide proof of ownership rights. When necessary, the company also signs confidentiality agreements and liability waivers to safeguard the interests of both parties. During outsourced manufacturing processes, the manufacturing department clearly defines the intellectual property rights and obligations of both parties, specifying ownership and confidentiality responsibilities. In international trade activities, the foreign trade department collects information on the host country’s laws and regulations as well as relevant intellectual property status of the products involved, thereby preventing both infringement and being infringed upon. Before signing technology transfer contracts, the company organizes thorough reviews and assessments of intellectual property rights, and explicitly stipulates in the contract the rights and obligations of both parties regarding intellectual property, as well as their respective legal liabilities, to avoid substantial losses caused by intellectual property disputes.

Meanwhile, the company has also analyzed the relationship between the content of its quality commitments and the product realization process, and identified the necessary rules and methods. It has further defined key positions (such as critical processes and procedures) to ensure that the quality commitments are effectively fulfilled. Additionally, the confirmed quality commitment content will be communicated and promoted to upstream and downstream enterprises in the supply chain, ensuring consistency with the quality commitments made during the marketing process.

The company shall identify both internal and external commitments, and at the same time, objectively analyze the feasibility of fulfilling each commitment based on its own production and operational capabilities. It should assess and determine the ease or difficulty of fulfilling these commitments. The basis for such analysis includes, but is not limited to: the company’s product design and R&D capabilities and market demand; the company’s selection of qualified suppliers and procurement items, as well as their supply capacity and testing procedures; factors influencing the company’s quality commitments from other enterprises in its supply chain; the company’s production and operational environment, equipment, and technological conditions; the company’s warehousing and transportation conditions; the company’s marketing strategies, marketing methods, and distribution channels; and the company’s after-sales service capabilities and emergency response mechanisms.

Quality Culture Development

Over more than thirty years of development and practice, Qunsheng Group has cultivated a distinctive corporate culture, engaging in extensive exploration in areas such as fostering the corporate spirit, refining management philosophies, promoting institutional innovation, shaping the company’s image, and enhancing employee quality.

In recent years, the company has established a corporate quality culture system that aligns with its development strategy and focuses on fostering a distinctive, contemporary, and universally recognized quality culture among all employees. Through the creation of this corporate quality culture, the company has strengthened its internal capabilities, enhanced its external image, boosted employee cohesion, and improved its competitiveness. This has enabled the harmonious integration of the corporate quality culture with the company’s development strategy, the harmonious integration of corporate development with employee growth, and the harmonious integration of the advantages of the corporate quality culture with competitive advantages, thereby providing robust cultural support for the company’s reform, development, and stability.

For many years, the company has continuously organized selection activities for “Outstanding Employees, Quality Role Models, and Excellent Managers.” Through evaluation and incentives, these initiatives encourage employees to make contributions, meet their spiritual needs, and tap into their inner motivation. As a result, employees feel a sense of belonging and self-esteem, fully unleash their talents and abilities, and take on greater responsibility for quality management proactively, setting an exemplary standard for achieving quality control involving all staff members.

Quality Credit Record

Through statistical analysis of customer satisfaction conducted via sales staff questionnaires, daily follow-up reports, regular surveys, and special investigations, we have observed that the satisfaction level of end-customers has been steadily increasing over the past three years, indicating the company’s mature and stable approach to providing comprehensive customer service. The company has consistently placed great importance on and remained committed to the continuous improvement of customer satisfaction.

As early as 2007, Qunsheng security door products were recognized as “Zhejiang Province Famous Brand Products” and have retained this status ever since. In 2010, Qunsheng was awarded the titles of “Provincial Enterprise Technology Center,” “Jinhua Mayor’s Government Quality Award,” “Zhejiang Province High-Tech Enterprise,” and “National Special Contribution Unit for After-Sales Service.” In 2014, Qunsheng’s fire doors and anti-theft doors were honored with the title of “2014 Real Estate Chief Engineer’s Preferred Brand Product.” In 2015, Qunsheng obtained Level-1 qualifications as both a “Manufacturing Enterprise” and an “Installation Enterprise” in the architectural steel door industry, and has been continuously recognized as a “Zhejiang Province Fire Door Enterprise Integrity Enterprise” for many years. In 2018, Qunsheng was named a “Preferred Supplier for China’s Top 500 Real Estate Developers.”

Cultivating and enhancing customer loyalty is a crucial factor influencing the company’s market expansion. Leveraging its strong brand image and continuously improving the quality of its products and services, the company has cultivated a large base of loyal customers, significantly outperforming its competitors. Over the past three years, customer loyalty has consistently remained at a high level. On the one hand, this indicates that the company’s core customer base is remarkably stable and highly loyal.

The company has consistently required and guaranteed a 100% timely response to customer complaints, stipulating that customers must be contacted within two business days to provide an initial solution. In this regard, Qunsheng has established a relatively comprehensive after-sales service system—including an after-sales hotline, group administrators, dedicated after-sales service personnel, and 4S after-sales services—that promptly addresses customer service issues. As a result, the customer satisfaction rate in handling complaints has remained at a high level. Over the years, in random inspections conducted by quality and technical departments at various levels, the pass rate has consistently reached 100%.

Outlook

Quality management is the lifeblood of an enterprise, and credit is its very foundation—and also one of the fundamental factors that constrain its development. There is no such thing as a one-time, permanent quality; rather, there is only a quality management system that continuously improves. Good credit relies on outstanding quality for support and excellent service for maintenance. In the future, our company will firmly advance quality management with a strong sense of responsibility and a profound sense of mission, steadily safeguarding our corporate credit. We will seize the market with superior product quality, retain customers through solid reputations, and promote the continuous improvement and efficient operation of our quality management system. We will comprehensively strengthen all employees’ awareness of maintaining our brand image and creating high-quality door products. We will put into practice the guiding principles—“Quality is life” and “Credit is the foundation”—by further reducing costs and enhancing efficiency, and by carrying out management improvement initiatives. We will fully implement the essence of the “Quality Development Outline” throughout all stages of our production processes and rigorously enforce process quality supervision. We will continually enhance our sense of responsibility and control efforts, providing our customers with high-quality products and services. We are committed to fulfilling our enterprise’s primary responsibility for quality, taking quality as our root and integrity as our foundation, seeking efficiency through quality and driving development. In doing so, we will truly achieve honest business practices and win through quality.

Qunsheng Group deeply roots quality in every stage of its corporate development and integrates integrity as the cornerstone throughout all aspects of production and operation. Looking ahead, with a work ethic characterized by unity and practicality, and guided by a civilized and honest work style, we will remain committed to our corporate mission of "A Century of Qunsheng, A Century of Brand." To build a brand that endures for a century, the people of Qunsheng will continue to strive tirelessly.

This report showcases the company’s achievements in building and practicing quality integrity. Although there are still areas for improvement, overall it is evident that the company’s management of product quality and integrity is highly satisfactory. The 100% pass rate at the factory and the absence of any major quality or safety incidents clearly demonstrate the success of the company’s quality and integrity management efforts.

Reader Feedback

Dear Reader:

Hello! Thank you for taking the time to read this report. This is our first quality and credit report. Due to time constraints and our limited expertise, there are inevitably some omissions or shortcomings in the preparation of this report; we would greatly appreciate your constructive feedback and corrections. At the same time, to further enhance the quality of our implementation of responsibilities related to quality and credit, we kindly ask that you share your valuable comments and suggestions. We will continue to improve and strive for perfection.

Thank you!

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Last Name and First Name: Phone Number: Email Address:

Mailing Address: Postal Code:

Contact Information: Qun Sheng Group Co., Ltd.

Address: No. 59, Yongtuo Road, Yongkang City, Jinhua City, Zhejiang Province

Postal code: 321300

Phone: 0579-89709888

Fax: 0579-89700558

Website: http://www.chinaqunsheng.com/